Support
Help with Dialed, account questions, and how to reach us.
Common topics
- Sign-in issues: Confirm you’re using the same method (email, Apple, or Google) you used to create your account. Reset your password from the sign-in screen if you use email.
- Partner pacts: Share your invite code from Profile → Partner Sync, or enter your partner’s code to pair. Your dashboard unlocks once you’re connected.
- Squads: Create a squad or join with an invite code from Profile → Squad Sync (up to six members). Switch squads anytime; your partner pact is not affected.
- Photos not saving: Check that Dialed has camera or photo library permission in your device settings.
- Notifications: Reminders, partner activity, squad updates, and optional gym arrival reminders depend on system permissions. Enable notifications for Dialed in your device settings and adjust categories in Profile → Settings → Notifications. Gym arrival reminders also require location permission (including Always on iOS when enabled).
- Gym location reminders: Optional. Set your gym in Profile → Settings → Add Gym Location, then turn on Gym location reminders in Notifications. On iOS, Always location is required for arrival reminders while the app is in the background. Your saved gym coordinates stay on your device. Dialed monitors only your saved gym area to remind you to log after about 15 minutes — not your full location history. Shared workout logs may show a “Verified at [Gym]” label, but not raw coordinates. Turn off the reminder, remove your gym, or revoke location permission anytime. See our Privacy Policy for details.
- Subscriptions & billing: Dialed Pro is required to create a squad. Joining a squad with an invite code is free. Manage or cancel in your device’s App Store or Google Play subscription settings. Use Restore Purchases in Profile → Settings if you reinstall the app. Refunds are handled by Apple or Google.
- Data & privacy: See our Privacy Policy for what we collect and how to exercise your choices.
Reporting inappropriate content
Dialed lets you share workout photos and notes with your accountability partner and/or squad members. If you see content that violates our Terms or makes you uncomfortable, you can report it from the app:
- Open Profile → Settings (gear icon).
- Tap Report Content under About.
- Choose a category, describe the issue, and send the report via email.
We review reports within 48 hours. For immediate relief, you can remove your partner from Profile → Partner Sync or leave your squad from Profile → Squad Sync, which stops them from seeing your new activity. For serious or repeated abuse, contact us and we may suspend accounts after investigation.
Contact us
For privacy requests, account help, or general feedback, email us and include your platform (iOS/Android) and a short description of the issue.